Refund and Cancellation Policy

Last updated: 20 October 2026

W2R Schematics sells Premium plans: online access to our schematics, boardview files and hardware solutions in the W2R desktop app. A plan bought online is added to your account as soon as the payment succeeds. If your Premium plan is still running, the new plan is queued and starts when your current plan ends. Payments are not refunded, except in the two cases below.

1. When we give a refund

We refund a payment only when something went wrong:

  • Duplicate payment. You were charged more than once for the same plan. We refund the extra payment.
  • Plan not activated. You paid, but we could not activate the plan on your account. We refund the full amount.

2. When we do not give a refund

In all other cases, payments are not refunded. For example, when:

  • you change your mind after paying
  • you did not use the plan, or used it only for a short time
  • your new plan is queued and has not started yet

Paid for the wrong W2R account? Contact us with your order ID and we will help.

3. Payments that did not complete

If an online payment failed or was not completed, but money was taken from your account, you do not need to ask us. Your plan will start automatically, or the money will be refunded.

4. How to ask for a refund

For a duplicate payment, or a paid plan that could not be activated, contact us with your order ID (it starts with W2R-):

Please send us:

  • your order ID
  • the username or email address of your W2R account
  • a short note on what went wrong

We check the payment and reply to you. If we could not activate a plan you paid for, we start it or refund you even if you do not ask.

5. How you get your money back

  • We refund to the original payment method: the same card, UPI account, bank account or wallet you paid with. If the payment is more than 6 months old, we pay it back by bank transfer instead, to a bank account you give us.
  • After we approve a refund, the money usually reaches you in 5-7 working days. Your bank may take longer to show it.
  • We email you when the refund is processed.
  • When a payment is refunded, the plan bought with it is removed from your account.

6. Cancelling an order

  • Before you pay: you can cancel at any time. Close the payment window, or simply do not pay. Nothing is charged, and an unpaid order closes by itself.
  • After you pay: the order cannot be cancelled. Once a plan is on your account, it cannot be cancelled or refunded, except in the cases in section 1.
  • Queued renewals: a plan that is waiting to start when your current plan ends is a paid plan too. It cannot be cancelled or refunded, except in the cases in section 1.
  • Plans do not renew by themselves. We never charge you again unless you buy a new plan.

7. Contact us

Questions about this policy? Message us on WhatsApp or email [email protected]. See also our Contact page, Terms and Conditions and Shipping and Delivery Policy.